RENTAL MANAGEMENT SERVICES
CHOICE
...is Yours...
SERVICES PROVIDED
CHECK IN - CHECK OUT
Check In: Reception of tenants and handover of the keys, tour and presentation of the accommodation, presentation of the internal regulations and the use of furniture and household appliances, suggestions for nearby places and activities. Contact within 48 hours to make sure everything is fine Check Out: Collection of keys, check of accommodation and compliance with internal regulations
PREPARATION OF THE ACCOMMONDATION
We ensure that the accommodation is perfectly clean and operational. To this end, we coordinate the cleaning teams and manage the laundry, and carry out quality checks before each rental. We also take great care in checking equipment, replenishing consumables and preparing beds.
WELCOME BOOKLET
When it comes to welcoming travellers to your accommodation, first impressions count for a lot. A proven way to ensure a memorable experience from the moment they arrive is to create a well-structured welcome booklet. This essential document acts as a comprehensive guide for your guests, helping them to navigate your accommodation, understand the rules and explore local attractions. This booklet includes: a detailed presentation of your home, a practical guide to using your equipment, the house rules, an inventory, local recommendations, useful helplines and contacts, and a space to encourage feedback and share experiences in your home. This booklet is produced in digital and paper form, so it can be sent to travellers as soon as they book.
CONSUMABLE RETURN
A comfortable home is also a well-stocked home This way, your tenants will find all the basic elements they need to start their stay in the best possible conditions. Your travellers will find everything they need for cooking, cleaning and toiletries. The replenishment of consumables, in addition to improving the comfort of tenants by making everyday products available, greatly enhances passenger satisfaction and demonstrates our desire to offer an impeccable travel experience to all.
WELCOME PACKET
Greek hospitality is at the heart of our service, and that means doing something special for your travellers. We offer an assortment of local products on every stay, so that you can discover the treasures of the island and the fame of the local producers. Providing gifts on entering the property not only gives each new tenant a feeling of welcome, but also puts them in a positive frame of mind, which is clearly reflected in their appreciation of the property and their stay there. As a reminder, favourable reviews are one of the essential criteria for boosting the visibility of your online advert.
TRAVELLERS ASSISTANCE
This service is essential for your guests to enjoy a worry-free stay. As soon as they book, your guests are informed that we are available 7 days a week to meet all their needs, whether urgent or not. This assistance takes on its full value in the event of a problem or unforeseen event during your stay: Electricity failure, water leak, wi-fi/TV problem, hot water, electric gate, etc. This service not only guarantees peace of mind for travellers, but also for you: you don't have to worry about the slightest problem encountered by tenants, and our concierge team takes care of everything for you.
PROFESSIONAL PHOTOSHOOT
With professional photography that showcases your property to its best advantage, you're sure to gain visibility and attract more tenants. We'll set aside a full day to photograph your home and capture the light, highlights and unique details of each room to make your property stand out. With this service, your advertisements stand out, seduce and inspire confidence. Give your future traveller an unforgettable impression.
AD CREATION & MANAGEMENT
Accompanied by a professional photographer, we will create, publish and optimize your advert on the platforms. It's through your online ad that future tenants will discover your property. Faced with increasing competition on the platforms, it's essential to offer an ad that stands out from the crowd and really showcases your property. That's why Xenia Paros Concierge makes no concessions when it comes to the quality of its ads, and does everything it can to enhance the value of the property under rental management. When you want to significantly improve the rental income from your holiday rental property, managing the calendar can quickly become a tedious task. Our team will take care of everything for you, and you can benefit directly from our expertise in managing holiday lets via this online booking calendar monitoring service for your property.
TRAVELLERS COMMUNICATION
Our traveller communication service ensures that tenants are taken care of fully and responsively, before their arrival and throughout their stay. We guarantee smooth, rapid communication, available 7/7, to answer their questions, provide clear information about your accommodation and help them prepare for their stay. While they're here, we'll be on hand to solve any problems, respond to their needs or offer personalised local recommendations. With an optimal response time, usually less than an hour, we reinforce their satisfaction and confidence. This service frees you from the time-consuming management of exchanges, while offering your tenants an exceptional experience that encourages positive feedback and loyalty.
ANNUAL MAINTENANCE
With our maintenance service, owners don't need to be anywhere near their property - Xenia Paros takes care of everything, with a local presence all year around. Our commitment to your property extends beyond seasonal rentals. We provide a comprehensive annual maintenance service, from garden maintenance and ventilation to supervising building work and carrying out weather inspections. Your home is in safe hands!
MANAGING DISPUTES
Our service doesn't stop once the passenger has left. We take charge of claims management, opening and following up files efficiently and reactively to ensure that you receive compensation as quickly as possible. We also coordinate the repairs needed to resolve any disputes as quickly as possible before new tenants arrive.
MONTHLY REPORT
Every month we'll send you a report so you can keep a close eye on the management of your rental property, with a detailed report on the occupancy rate, the progress of stays, traveller returns and any other important events that have occurred. Traveller feedback is systematically collected and analysed to identify strengths and areas for improvement, enabling us to offer you concrete recommendations for improving the customer experience and increasing tenant satisfaction. Finally, we provide you with suggestions for possible improvements, whether small adjustments or renovations, to keep your property attractive and competitive on the market.